Presented by Kelley Bollen, MS, CABC

8 pm ET/5 pm PT, Wednesday, September 11, 2019

This webinar is pending RACE CE approval. Registration is FREE for HSVMA members.


If you are not yet a member, you can JOIN NOW to participate in this webinar, a free member benefit.

Whether it's a tiny chihuahua or a giant Great Dane, behavioral concerns in dog patients occur on a regular basis in the veterinary clinic and present challenges for staff.  Many dogs present as fearful in the clinic and that fear may trigger aggressive behavior during veterinary exams. In this webinar, animal behaviorist Kelly Bollen will focus on the emotional component to behavior and help clinic staff address the emotional wellbeing of their patients through safe, humane handling practices that reduce fear and improve the dog’s behavioral response to veterinary exams.  More specifically, the webinar will provide: 

  • A greater understanding of canine body postures and signaling that indicate fear and potential aggressive behavior.
  • A greater understanding of which human actions in the clinic contribute to fear and aggression and how best to interact with dogs to reduce both.
  • A discussion of humane handling practices that reduce fear and keep veterinary staff safe.

We hope you will join us for this important discussion.

All HSVMA webinars are FREE for HSVMA members. This webinar is pending approval for 1.5 hours of RACE CE credits for veterinarians and veterinary technicians.

If you are not a veterinary professional (veterinarian, veterinary technician, veterinary or veterinary technician student), we welcome your participation in the webinar for a one-time fee. Please call 301-548-7771 or email [email protected] to complete the registration..




Kelley Bollen is a Certified Animal Behavior Consultant with a Master’s degree in Animal Behavior who has worked in the field of companion animal behavior for twenty years.  Kelley is the Owner and Principle Consultant for Kelley Bollen Consulting, LLC - an animal behavior consulting business. Kelley consults with private pet owners experiencing behavior problems with their pets and with animal shelters across the country.  Kelley also provides educational seminars to veterinary professionals, the animal welfare community and the pet owning public. Kelley is an adjunct professor for the Center for Animals in Public Policy at Cummings School of Veterinary Medicine at Tufts University and lectures in both the Shelter Medicine and Animal Behavior courses.  She also served on the Tufts Shelter Medicine Program’s Academic Steering Committee for many years. Kelley is the former Director of Behavior Programs for the Maddie’s Shelter Medicine Program at Cornell University’s College of Veterinary Medicine where she taught Shelter Medicine residents and interns as well as veterinary students about behavior as it relates to the shelter environment. In her previous position as the Behavior Manager for the Massachusetts SPCA Kelley conducted published research on shelter dog behavior evaluations. Kelley is an author of chapters and articles relating to animal behavior and is an invited speaker at national conferences.