"Practicing Veterinary Medicine with Cultural Humility: How It Impacts Patient Outcomes"

Presented by William Gilles, DVM, WisCARES

8 pm ET/5 pm PT, Wednesday, December 5, 2018

RACE CE Available. Registration is FREE for HSVMA members.


If you are not yet a member, you can JOIN NOW to participate in this webinar, a free member benefit.

Virtually every veterinary clinic has diverse cultures represented in its clientele, including different socioeconomic status, different races and ethnicities, and different age groups. Adopting a culturally humble approach in clinic interactions can have a positive impact on client communications and patient outcomes. Join us for this webinar during which attendees will learn: 

  • A definition of the concept of cultural humility and how it differs from cultural competency and good communication skills
  • An understanding of how operating with cultural humility can improve patient outcomes and team dynamics
  • Three methods for building cultural humility that can be implemented in any work environment

All HSVMA webinars are FREE for HSVMA members. This webinar is approved for 1.5 hours of RACE CE credits.

 This webinar is sponsored by Safehold Special Risk. Since 1965, the Safehold Veterinary Insurance Program has provided Property & Liability insurance coverage options to the veterinary profession



William Gilles, DVM, Director, WisCARES

Dr. William Gilles is the Director of Wisconsin Companion Animal Resources, Education, and Social Services (WisCARES) at the University of Wisconsin-Madison School of Veterinary Medicine. WisCARES is an outreach program that works with pet owners experiencing homelessness and housing instability to provide veterinary medical care, boarding and foster resources, pet food, and pet supplies that help keep pets with their families. It brings students and practitioners from veterinary medicine, social work, pharmacy, and human healthcare professions together to identify innovative ways to increase access to healthcare for all family members - animal and human. He regularly works with clinical students, speaks, and gives workshops on increasing access to veterinary medical care, interdisciplinary teamwork, and cultural humility.